Impacted product version: all
When using API service (SOAP or REST), I get an error code '
401' after submittal of my request.
2. Detailed explanation
There are several reasons that may cause this error to be returned.
Check the ones hereunder and the proposed solution :
- No authentication details submitted
- Not authenticated due to incorrect username or password
à Check that your credentials are correct
à Use the password reset feature on homepage if you have forgot your password
- Not authorised due to expiry - all customers who are given api credentials will have an expiry date
à Check for your contract details
- Not authenticated due to connection timeout
à Submit again your request to the API, including the authentication details