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Why is my API request causing a 500 error code to be returned?

Impacted product version: all


1. Introduction

When using API service (SOAP or REST), I get an error code '500' after submittal of my request.


2. Detailed explanation

There are several reasons that may cause this error to be returned.

Check the ones hereunder and the proposed solution.

  • Internal data error occured within our service

à Please retry the failed request and open a ticket if this issue persists

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