Impacted product version: all
When using API service (SOAP or REST), I get an error code '
403' after submittal of my request.
2. Detailed explanation
There are several reasons that may cause this error to be returned.
Check the ones hereunder and the proposed solution :
- External IP address of your machine not declared in the Access Control List
à Please provide us with an external IP address so that we can whitelist it
- IP required to be added in the Access Control List but the latter update is on-going
à Please wait for the update which may take some time
à You may open/reopen a ticket if this still not working in days following a validated whitelisting request